Private Policy
PRIVACY POLICY
Privacy is of great importance to MOJO ESTATES S.L and we want to maintain an open and transparent attitude when dealing with your personal data. Therefore, we have a policy that establishes how your personal data is treated and protected.
Who is responsible for the processing of your data?
MOJO ESTATES S.L
VAT NUMER / CIF: B93608370
Registered office: CARRETERA DE MIJAS Km 3.6 CENTRO IDEA, LAS LAGUNAS (MALAGA),
29651(MALAGA)
Contact email: [email protected]
For what purpose do we treat your personal data?
In MOJO ESTATES S.L we treat the information provided by the interested parties in order to carry out the administrative, accounting and fiscal management of the requested services, as well as sending commercial material about our products and services, where you have given consent for us to do so.
How long will we keep your data?
The data will be kept as long as the commercial relationship is maintained and, where appropriate, during the years necessary to comply with the resulting legal obligations.
What is the legitimacy for the processing of your data?
We indicate the legal basis for the treatment of your data:
• Execution of a contract: provision of requested services
• Consent of the interested party: sending commercial material
To whom will your data be communicated?
Your data will only be transferred to comply with legal obligations.
Transfers of data to third parties
No data transfers are planned for third parties.
What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation about whether MOJO ESTATES S.L DIEU is dealing with their personal data or not.
Interested persons have the right to access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, the interested parties may request limitation in the treatment of their data, in which case we will only keep them for the exercise of or to defend against claims.
In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case, MOJO ESTATES S.L will stop processing the data, except for legitimate reasons imperious to, or in the exercise of or to defend against possible claims.
You can exercise your rights materially in the following way: by going to the e-mail address of the person responsible for the processing stated above enclosing copy of your ID or identity document.
If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the processing based on consent prior to withdrawal.
In case you feel your rights are violated in relation to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the Control Authority regarding Competent Data Protection through its website: www.aepd.es.
How have we obtained your data?
The personal data that we use at MOJO ESTATES S.L has been directly provided by the interested party.
The categories of data that are treated are:
• Identification data
• Postal and electronic addresses
• Commercial information
LEGAL NOTICE: Data collection on the website (LSSICE + LOPD Spanish Laws)
“In compliance with the General Regulation on Data Protection (EU) 2016/679 of the European Parliament and the
Council, on the 27th April 2016 and the Organic Law 3/2018 of December 5th on Personal Data Protection and
Guarantee of Digital Rights, we inform you that the provided personal data will be processed by MOJO ESTATES
S.L. with VAT number B93608370, addressed in LAS LAGUNAS (MALAGA) (MALAGA), C.P. 29651, CALLE
CARRETERA DE MIJAS Km 3.6 CENTRO IDEA, to provide the requested service, and bill for it.
The legal basis for the processing of your personal data is the execution of the contracted service. The future
offer of products and services will be based on the requested consent, and in the case of the withdrawal of this
consent, would never condition the execution of the contract.
The data provided will be kept as long as the commercial relationship is maintained or during the years necessary
to comply with legal obligations. The data will not be transferred to third parties except in cases where there is
a legal obligation.
You have the right to obtain confirmation of whether or not we are treating your personal data under MOJO
ESTATES S.L. and therefore you have the right to exercise your rights of access, rectification, processing
limitation, portability, opposition to processing and suppression of your data by writing to the postal address
mentioned above or by email to [email protected] attaching a copy of your ID in both cases, as
well as the right to file a claim with the Controlling Authority (aepd.es) “.
We also request authorisation to offer you products and services related to those requested, executed and/or
marketed by our company enabling us to keep you as a client.
AI ASSISTANT COMMUNICATIONS
Mojo Estates uses an AI assistant named Mette to help with property inquiries and scheduling. When you provide your contact information and consent to be contacted:
1. You may receive calls from our AI assistant, which will clearly identify itself as “Mette, an AI assistant from Mojo Estates”
2. These calls may be transcribed for training and quality assurance purposes 3. Our AI assistant can help answer questions, provide property information, and schedule viewings
4. You can request to speak with a human agent at any time during the call 5. You can opt out of AI assistant calls by saying “please add me to your do not call list” or by contacting [email protected]
We maintain strict compliance with all applicable telemarketing regulations, including permitted calling hours (10:00 AM-1:00 PM and 2:00 PM-8:00 PM, Monday-Friday only) and frequency limits (maximum 4 calls per month).
COMMUNICATION PREFERENCES AND CONSENT
Mojo Estates respects your communication preferences and manages consent separately for each communication channel:
1. Phone/SMS Consent: When you provide your phone number and select the phone/SMS consent option, we may contact you via phone calls (including AI assistant calls) and/or SMS messages, subject to the following limits: – Maximum 1 call per day
– Maximum 2 calls per week
– Maximum 4 calls per 30-day period
– Maximum 1 SMS per day
– Maximum 2 SMS per week
– Maximum 4 SMS per 30-day period
– Maximum 8 total contacts (calls + SMS) per 30-day period 2. Email Consent: When you provide your email address and select the email consent option, we may send you property information, newsletters, and updates.
3. Withdrawing Consent: You may withdraw consent for any or all communication channels at any time by:
– Saying “add me to your do not call list” during a call
– Replying “STOP” to any SMS message
– Clicking the unsubscribe link in any email
– Contacting us at [email protected]
4. Consent Changes: Withdrawing consent for one channel (e.g., phone) does not automatically withdraw consent for other channels (e.g., email). Each channel is managed independently.
DATA RETENTION
Mojo Estates retains your personal data and communication records as follows: 1. Contact Information: We retain your contact information for as long as you maintain an active relationship with us, plus 24 months after your last interaction.
2. Communication Records: We retain records of our communications (including call transcripts and SMS messages) for 36 months to comply with regulatory requirements and to protect both parties in case of disputes.
3. Consent Records: We maintain records of your consent (including timestamp, IP address, and exact consent language shown) for 5 years after your last interaction with us.
4. Do Not Call Records: If you opt out of communications, we maintain your contact information in our suppression list indefinitely to ensure we respect your preferences.
You may request deletion of your personal data at any time by contacting [email protected], subject to our legal obligations to retain certain records.
INTERNATIONAL DATA PROCESSING
Mojo Estates operates in multiple countries and may process your data across international borders:
1. Data Storage: Your personal data is primarily stored on secure servers located in the European Union.
2. International Transfers: Your data may be processed by staff operating outside your country of residence. All such staff are required to follow our strict privacy and security policies.
3. Data Protection: We implement appropriate safeguards to protect your data when processed internationally, including standard contractual clauses approved by the European Commission.
4. Country-Specific Regulations: We comply with all applicable data protection and telemarketing regulations in each country where we operate, including GDPR (EU), PECR (UK), TCPA (US), and CASL (Canada).
COMMUNICATION TERMS
By using our services and providing your contact information with consent: 1. Calling Hours: You acknowledge that we may contact you only during permitted hours (10:00 AM-1:00 PM and 2:00 PM-8:00 PM, Monday-Friday) in your local time zone. We will not contact you on weekends or public holidays.
2. Contact Frequency: You acknowledge that we limit our communications to: – Maximum 1 call or SMS per day
– Maximum 2 calls or SMS per week
– Maximum 4 calls per 30-day period
– Maximum 4 SMS per 30-day period
– Maximum 8 total contacts (calls + SMS) per 30-day period 3. AI Communications: You acknowledge that we may use AI technology to assist with communications, and all such communications will clearly identify the use of AI.
4. Recording and Transcription: You acknowledge that calls may be recorded and/or transcribed for quality assurance, training, and compliance purposes.
You may decline recording at the beginning of any call without affecting the service provided.
5. Opt-Out Rights: You have the right to opt out of communications at any time through any of the methods described in our Privacy Policy.
In the event of any dispute regarding communications or consent: 1. Evidence of Consent: Mojo Estates maintains comprehensive records of all consent provided, including timestamp, IP address, exact consent language shown, and any subsequent changes to consent status.
2. Communication Records: We maintain records of all communications, including call transcripts, SMS messages, and emails, which may be used as evidence in case of disputes.
3. Initial Resolution: We encourage you to contact us directly at [email protected] to resolve any concerns about our communications practices.
4. Regulatory Complaints: You have the right to file a complaint with the relevant regulatory authority in your country if you believe our communications have violated applicable regulations.
5. Governing Law: Any disputes regarding our communications practices will be governed by the laws of the country where you were located at the time of the communication.
Centro Idea, Ctra. de Mijas km. 3,6
